IUT260 IC WebClient for Utilities
Manual details
— ID: IUT260_EN_Col97
• Code: IUT260
• Language: English
• Version: 97
• Solution release: EHP6 FOR SAP ERP 6.0
• Training method: self-study
Included in bundle/package
You can buy this manual at the best price in the following bundles/packages:
- Package SAP IS - Utilities
Find the bundle in the
SAP Bundles / Packages section of the website.
Manual description
Software:
* SAP ERP Central Component 6.0 Enhancement Package 6
* CRM 7.02
Course Content
* Architecture and technology
* Agent functions and operating the IC
* Creating IC profiles
* Customizing of general components
* The navigation bar
* Interaction record
* IS-U environment tree and the transaction launcher
* IC Webclient Customizing of typical FICA processes
* Financial inquiries on Account Balances, Open Items, Processing Locks, Dunning notices
* Collection call lists
* Payment Agreements, Acception payment authorization, installment plan, deferrals
* Dispute Management
* IC Webclient Customizing of typical Utilities processes
* Move in / Move Out
* Bill correction
* Budget Billing Plan
Course Goals
* Get sound knowledge of the technical landscape and architecture.
* Deepen the Interaction Center WebClient configuration knowledge for different business uses in the Utilities industry.
* Learn to customize the new UI for Utilities processes.
About the manual
Manual in full color and high quality in PDF format.
Disclaimer
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